1. pcbuilder.ae warranty policy helps you stay covered in case of manufacturing defects in material, design, or workmanship after purchasing the product.
2. The duration of the warranty for the products or the accessories will be as per the manufacturer or seller.
3. Warranty services provided by sellers or brands other than pcbuilder.ae are the responsibility of the manufacturer or seller. This includes spare parts availability, repair time, and the quality of repairs. Customers need to contact the brand's warranty service provider directly in case of complaints or other concerns. If the brand warranty service center is unavailable, pcbuilder.ae will assist customers with their claims.
4. The original invoice is required to verify the serial number and validate the warranty period. If the device was delivered with a warranty card, customers must provide it to service centers to proceed with the claim.
5. A repair or replacement under warranty does not extend or renew the warranty period. Warranty terms are in accordance with your device manufacturer.
6. Authorized service centers will carry out warranty repairs. In instances where products are bought through a seller, the respective seller's warranty terms will apply.
A.1- Warranty service policy in case the pickup and delivery is required:
If pcbuilder.ae provides pickup and drop-off services (within serviceable areas) as an additional benefit, the warranty repair period would be 25 working days, broken down as follows:
**Item picked to item delivered to service center / Seller:** 6 working days
**Repair/servicing time for seller/service center:** 14 working days
**Post repair delivery from service center / seller to customer:** 5 working days
**Note:*
Pickup and delivery services provided by pcbuilder.ae are additional services, and pcbuilder.ae reserves the right to charge customers for this service.
Guidelines for the warranty pickup and delivery service:
1. Customers must ensure the item is packed in its original box and wrapped safely. pcbuilder.ae is not responsible for any damages during transit if packaging is inadequate.
2. Customers must provide the product and its accessories to the courier company during pickup.
3. The address provided during the warranty claim request will be used for both pickup and delivery.
4. If an item cannot be repaired but is still under the manufacturer's warranty, customers will be eligible for a replacement or a refund.
5. Warranty does not cover damages caused by accidents, abuse, misuse, liquid contact, or other external causes.
6. Customers are responsible for any personal data on the device. Please back up your data before servicing.
7. Any extra accessories (e.g., SIM cards, screen protectors, covers) are the customer's responsibility. Please remove them before handing over the device.
For more information, you may contact us through email info@pcbuilder.ae or by calling our call center on 067150137 / +971 50 1700546.